Privacy Policy

Last updated: 4 November 2025

At Abba Tree Specialists, we value your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Abba Tree Specialists
Email: elgan@abbatreespecialist.com
Based in: Aberystwyth, Ceredigion, United Kingdom

Information We Collect

We may collect and process the following types of information:

  • Contact details – such as your name, phone number, email address, and postal address.

  • Enquiry information – details you provide when contacting us via our website, email, or social media.

  • Service details – information about the work we carry out for you, including site addresses and project notes.

  • Technical data – IP address, browser type, and usage data collected through cookies (see our Cookies Policy below).

How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide quotations.

  • Carry out and manage tree work, landscaping, or related services.

  • Communicate with you about scheduled work or follow-ups.

  • Maintain business records and meet legal obligations.

  • Improve our website and customer experience.

We will never sell your information to third parties.

Lawful Basis for Processing

We process your information on one or more of the following legal bases:

  • Contract – to provide services you’ve requested.

  • Consent – where you have agreed to be contacted.

  • Legitimate interest – to manage and improve our business operations.

  • Legal obligation – to comply with UK law and safety regulations.

Data Retention

We only keep your personal data for as long as necessary to fulfil the purpose it was collected for, including any legal, accounting, or reporting requirements.

Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data (“right to be forgotten”).

  • Object to or restrict certain processing.

  • Withdraw consent at any time (where applicable).

To exercise your rights, please contact us at elgan@abbatreespecialist.com.

Data Security

We take reasonable precautions to protect your information, using secure storage and limiting access only to authorised personnel.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

Updates to This Policy

We may update this policy occasionally to reflect changes in our business or legal requirements. Any updates will be posted on this page with a new “Last updated” date.